Our Commitment To You

‍

When you engage with a company that is going to offer advice about your business, help you manage your business and its finances, you have every right to expect a level of service that delivers professional services without forgetting your business is run by people and not machines!

‍

Cartwrights Accountants understand this. We know you will rely on us! That is why we focus on providing the highest levels of customer service, the highest quality accountancy and financial services, and maintaining regular contact at a personal level.

‍

A human touch

‍

• We will do our best to make your experience with us as enjoyable as possible
• You will always be greeted with a friendly smile
• We will speak in plain English and like to take a personable approach with you

‍

An outstanding service

‍

• We have a “can do” attitude and go the extra mile for you
• We will always try to respond to emails within 24-48 hours of receipt
• We will always try to take your call and, if we can’t, we will call you back within 24-48 hours
• We will ensure your correspondence is appropriately acknowledged within 2 working days

‍

Awareness

‍

• We will stay up to date with the latest legislation rulings and adhere to the highest standards
• We will ensure all our staff receive regular training and mentoring so they can offer the very best levels of service to you

‍

A commitment to our fees

‍

• We will always try to agree fees in advance of the work being started
• We will provide fixed fee quotes for all compliance work, such as audit, accounts preparation and completion of Tax Returns and can offer fixed fee work on all other areas if requested
• You will never receive an unexpected bill from us

‍

Our client expectations

‍

• Communication – please keep us up to date of any major changes or key decisions to your business or personal circumstances so we can give you the best advice all year round.
• Questions – We like to be asked questions by our clients (even if you are worried they are daft!). If we don’t know the answer we will find out.
• Courtesy – We request that you treat our team members professionally, fairly and with courtesy.
• Honesty – We ask you to be honest and open with us when providing information so we can give you the very best advice at all times.
• Feedback – Please give us feedback on how we are living up to our commitment to you.
• Introductions – If you are delighted with our service, please don’t keep it a secret! The biggest compliment you can give us is to introduce a friend or business associate who could benefit from our services.

‍